Spin Casino Privacy Policy

At Spin Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at Spin Casino.com. By using the Spin Casino online services, registering an account, or interacting with our website, you agree to the practices described in this document. We encourage you to read this policy carefully before using our services.

Who We Are

We are Baytree Interactive Ltd, a company registered in Guernsey (registration number 69691), with our registered address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. Our holding company is Super Group (SGHC) Limited. We operate Spin Casino under a licence issued by the Kahnawake Gaming Commission (licence number 00892). Our platform is powered by Cityviews Group, and payment services are facilitated through Digiprocessing Limited, a company registered in Gibraltar.

As the data controller, we are responsible for ensuring your personal information is handled lawfully, transparently, and securely. If you have any questions about how we process your data, please contact our support team through live chat or via email at complaints@playersupportcenter.com.

Information We Collect

When you register or interact with Spin Casino, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documentation

Financial Data

• Payment method details (Visa, Mastercard, Skrill, NETELLER, MuchBetter, ecoPayz, paysafecard, eZeeWallet)
• Deposit and withdrawal transaction history
• Bank account or card details where applicable

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session data
• Game activity, betting history, and platform interactions
• Spin Casino app usage data (where applicable)

How We Use Your Information

At Spin Casino, we use the personal data we collect for the following purposes:

• To verify your identity and process your Spin Casino login and account registration
• To process deposits, withdrawals, and manage your account balance
• To comply with our obligations under the Kahnawake Gaming Commission licence
• To conduct Know Your Customer (KYC) verification — required at cumulative transactions of €2,000 or more
• To prevent fraud, money laundering, and other illegal activities
• To provide customer support via live chat and email
• To administer bonuses, promotions, loyalty programmes, and casino tournaments
• To improve our services, website functionality, and user experience
• To send you relevant communications, promotional offers, and updates (where you have consented)
• To comply with applicable legal, regulatory, and reporting obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the terms and conditions you agreed to when registering at Spin Casino online
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering (AML) regulations and gaming licence conditions
• Legitimate interests: We process data to protect our platform from fraud, maintain security, and improve our services
• Consent: Where you have given us express consent to receive marketing communications or use non-essential cookies

KYC Verification and Identity Checks

Our Spin Casino platform is required to conduct identity verification in accordance with Kahnawake Gaming Commission regulations. We will request KYC documentation when cumulative deposits or withdrawals reach €2,000 or more. This process may involve verifying your name, address, date of birth, and source of funds. We may request additional documentation at any time for compliance purposes. We will not process withdrawal requests until KYC verification has been successfully completed.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Spin Casino online platform. Cookies help us remember your preferences, maintain your session after Spin Casino login NZ or other regional logins, and analyse how our platform is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website. For full details, please refer to our separate Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, at Spin Casino, we may share your information with the following categories of trusted partners:

• Payment processors: Including Digiprocessing Limited and supported payment providers (Visa, Mastercard, Skrill, NETELLER, MuchBetter, and others) to facilitate transactions
• Identity verification services: To complete KYC and AML checks
• Technology providers: Including Cityviews Group (platform), Microgaming/Apricot (game content), and other certified software suppliers
• Regulatory bodies: Including the Kahnawake Gaming Commission, where required by our licence
• Dispute resolution providers: Including eCOGRA, which acts as our approved Alternative Dispute Resolution (ADR) service
• Legal and law enforcement authorities: Where we are legally required to disclose information

All third-party partners we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. If your Spin Casino account becomes inactive for a period of six months or more, a monthly inactivity fee of €10 may apply for up to 18 months. Following the closure of your account, we will retain records as required under applicable gaming and financial regulations.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us at Spin Casino:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to withdraw consent for marketing communications at any time
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible

To exercise any of these rights, please contact us via live chat or email at complaints@playersupportcenter.com. We will respond to your request within a reasonable timeframe.

Security Measures

We at Spin Casino implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption technology for all data transmissions. Access to your personal information is strictly limited to authorised personnel who require it to perform their job functions. We regularly review and update our security practices in line with industry standards and eCOGRA audit requirements.

Restricted Jurisdictions

Our Spin Casino services are not available to residents of a significant number of jurisdictions, including the United States, United Kingdom, Australia, Germany, France, Sweden, Italy, Spain, the Netherlands, and many others. If you access our platform from a restricted country, we will not be able to process your registration or retain your personal data for gaming purposes. For the full list of restricted territories, please refer to our Terms and Conditions.

Complaints and Disputes

If you have a complaint regarding how we have handled your personal data, please contact us at complaints@playersupportcenter.com. If you are not satisfied with our response, you may escalate your complaint to eCOGRA as our approved ADR provider, or to the Kahnawake Gaming Commission. We are committed to resolving all data-related concerns in a fair and timely manner.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and where required, we will notify you directly. Continued use of Spin Casino following the publication of any updated policy constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed about how we protect your data.

This Privacy Policy is governed by the laws of the Mohawk Territory of Kahnawake. For all data and privacy-related enquiries, please contact our support team through the Spin Casino online platform.